Stuck on something? Start with the common questions below, or just write us — a real person reads every message.
Create your account on the web, add the services you offer with your prices and hours, then invite your clients with a link or a QR code. Most providers are set up in an afternoon. We’re pre-launch right now — join the waitlist and you’ll be first in.
They don’t have to — you invite them. Send a link or QR code and they land in your app, under your name. There’s no public directory, and we don’t place you in a marketplace alongside other providers.
No. We don’t use your client list to market PetAppro to them, and we don’t put another provider in front of them. They’re your clients.
No. We make the software — we don’t vet, screen, certify, or rate providers, and using PetAppro isn’t a credential. Licensing, insurance, and how you run your business are your decisions to make.
No. PetAppro is where your clients book, pay, and follow along.
Boarding, daycare, and dog walking at launch — each with your own prices, hours, capacity, and rules. More service types are planned, with timing confirmed before launch.
Yes. Starter is free for up to 5 clients, and paid plans include a free trial. The trial length will be confirmed before launch.
Only if you want to. Approve each request, or let your regulars auto-book — you decide per service.
Set capacity per service — how many dogs you can board at once, how many join a walk — and PetAppro holds the line. Overnight services block each other; walks can run alongside them.
Yes. Block vacation days, full days, or specific times, and they stop being bookable.
Yes, and you choose which services need one. Require it for boarding but not for walks, if that’s how you work.
You set them. Holiday weekends cover Friday through Monday automatically, and you can add extended-care and puppy rates. You set the dollar amounts — we don’t take a percentage.
Your cancellation policy applies. You set the window and any fee, and your clients see it before they book.
Yes. Agree the rate with your client the way you normally would, then apply a price override on the booking and choose “Long-stay flat rate” as the reason. Your client sees the agreed price before they pay, and it’s recorded separately in your reports.
Yes — opt-in GPS tracking for walks, with check-in and check-out coordinates and a route that lands on the client’s report card. Available on Crew and up.
Through Stripe, directly into your own account. The money goes to you, not through us — we take no cut of your bookings.
Yes, for in-app payments. Connect an existing Stripe account during setup, or create one at dashboard.stripe.com/register. Stripe walks you through signup and verification. Your Stripe account stays yours.
Stripe charges its standard processing fee on each transaction, and that goes to Stripe, not to us — we take no percentage of your bookings. Current rates are on Stripe’s pricing page.
No. Your price is the only price — no booking fee or service charge is added on their end. What you set is what they pay, and you both see the same total.
Yes. Track payments manually on any plan, and choose which payment types you accept.
Stripe pays out to your bank on your Stripe payout schedule — we don’t hold your money. Payout timing is set by Stripe.
Yes — tipping is built into in-app payments, and tips go to you. If you take payment outside the app, your clients tip you directly.
Plans are a flat monthly price based on team size, from Starter through Team. Go annual and a month’s on us — see Pricing.
Plans use flat team-size tiers rather than metered per-seat charges. You know the price before you move into the next tier.
Yes. The trial length will be confirmed before launch.
In your account settings on the web — one click, self-serve. No phone call or email required. You keep access through the end of the term you’ve paid for.
On the web, in your account. That’s where you subscribe, switch plans, and see billing history.
We’ll let you know, and you can move up whenever you’re ready. Your clients, pets, and history come with you.
It’s yours. Export your records anytime to a spreadsheet or your accounting software. If you close your account, we walk you through it — and your clients get notice and time to download their own records.
A full help center is on the way — until then, email us and we’ll get you sorted, quick.
Email support@base509.com. We aim to reply within one business day.
